VLVworld.com Customer Service Form

Contact us about your order

Name
E-mail
Phone	(optional)
Order ID	Order ID (e.g. 90123) or PayPal Invoice ID (e.g. 40001696) Check your order confirmation e-mail. If you don't have the information we will try to find your order based on your name and e-mail address.

Select the case that best describes your situation:

I just want to make sure my order was received, I am not sure the payment process completed. Write your comments in the box below and click "Send it".

I wish to cancel my order before it is shipped. I didn't receive a shipping confirmation email.

If your request is received before the order is shipped, you will receive a full refund. If your order was shipped, before you sent this request, you must return the products for a partial refund. Write your comments in the box below and click "Send it".

I wish to change my shipping address. I didn't receive a shipping confirmation email and want the order shipped to a new address.

Please enter the new shipping address in the comment box below and click "Send it".

I have not received my order and the shipping delay is over the suggested delivery time suggested in the shipping table. I want to know the status of my order. Write your comments in the box below and click "Send it".

I will return some products because I don't need them anymore, want a partial refund without explanation.

Return the product and you will automatically be refunded for the cost of the products, but the shipping cost will not be refunded. Read the return instructions, write your comments in the box below and click "Send it".

I ordered and received the wrong part by mistake, will return for a partial refund. I will get the correct part on the web site at any time.

Return the product and you will automatically be refunded for the cost of the products, but the shipping cost will not be refunded. To receive the correct part, re-order from the web site and it will be shipped ASAP. Read the return instructions, write your comments in the box below and click "Send it".

I ordered the correct product but received the wrong one. I will return the product for a full refund.

For example you ordered a black door handle but received a white handle. Please fill the form below and give details in the comment box.. We will check into the problem and reply with instructions. Usually we ask that you re-order the same product and we will refund the return cost on the second order.

I am not satisfied with the quality of the product received. I will return the product(s) for a full refund.

Read the return instructions, write your comments in the box below and click "Send It".

I received the product damaged or it is defective, I am waiting instructions on what to do next, either return or discrard it.

Describe the damages or defect in the box below. Keep the product in its original box for possible inspection. You will get instructions to either keep the produt or to return it.

I want a full refund because I have not received the order and the shipping delay is well over the delivery time suggested in the shipping table. I can't wait anymore.

Write your comments in the box below and click "Send it".

None of the cases above describes my problem

Describe your problem in the box below and click "Send it".

Comments about your order

or contact us by email at service@VLVworld.com