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Order ID (e.g. 90123) or PayPal Invoice ID (e.g. 40001696)

Check your order confirmation e-mail. If you don't have the information we will try to find your order based on your name and e-mail address.

Select the case that best describes your situation:

I received the product damaged or it is defective, I am waiting instructions on what to do next, either return or discrard it.

Describe the damages or defect in the box below. Keep the product in its original box for possible inspection. You will get instructions to either keep the produt or to return it.

I want a full refund because I have not received the order and the shipping delay is well over the delivery time suggested in the shipping table. I can't wait anymore.

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None of the cases above describes my problem

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