Customer service

Return Instructions

• The products must be returned within 60 days after the purchase.
• Return the product(s) carefully packed in the original boxes.
• Make sure the part assembly is complete, not missing any smaller parts, including seemingly insignifiant nuts and bolts which actually might render the whole part useless.
• In the box leave a copy of the paperwork or write a note with your name and address such that we know who it is coming from. Please also indicate the reason for the return.
• Return shipping must be pre-paid, we refuse all COD shipping. To save on shipping cost use US Postal Service ground mail. Note that the initial shipping cost you paid for the order might be refunded depending on the reason for the return, see refund below
• You can use the form above to notify us about the return and write your comments

Refund Information

• Orders are refunded after receiving the products and only if the products were returned in good condition, complete including all smaller parts, and in the original boxes
• We usually refund the cost of the products in full, no questions asked, if returned in good condition as described above. However the inital shipping cost paid is usually not refunded unless there is a proven defect with the product. In this case it takes longer to get a refund because we might have to send the product to the manufacturer for inspection and wait for their reply. It that case we will first refund the cost of the product and depending on the manufacturer's reply we will issue a second refund for the inital shipping cost.
• The refund is done by reversing the payment in part or in full, so the money returns to the same account used for payment, either your credit card, bank card or PayPal account. You will receive an e-mail from PayPal confirming the refund and the amount refunded.
• Allow up to 30 days after you shipped the parts back for the refund to be processed.
• From the time you receive the refund confirmation e-mail, it can take up to 5 business days before the refund shows up on your credit card statement.
• The maximum amount we can refund is the amount you spent at VLVworld. In no case we will refund extra expenses you might have engaged, for example the cost of having the part installed by a technician, or the cost of returning the parts.

Shipping Information

• All parts are shipped from Chicago, Illinois
• Average delivery time is 3 to 5 business days to all lower 48 states. It takes longer to Hawai, Alaska, Puerto Rico, APO, ..
• Parts are shipped by UPS standard service or US Postal Service. You should not order if you cannot receive parcels from UPS or US Postal Service.
• Delivery times are approximate and are not guaranteed. Actual delivery time is affected by all sorts of weather events anywhere in the country and other disturbing events completely out of our control. So it can very well take up to 10 business days in some cases. Over 10 days there might be a problem, fill the form above to request the status of your order and tracking number if available.
• Do not order if you are desperate and you must absolutely receive the parts within 5 business days otherwise it would have catastrophic consequences.
• Do not order if you are residing in a temporary location, for example an hotel, AirBnb, or at someone else's place unless you order at least 30 days prior to your departure.
• We do not ship outside the USA. If you are a foreign buyer and arrange to have the box delivered to a US address, and then have it forwarded to your country, note that we cannot help you in that process, for example we cannot provide a special detailed invoice for customs or anything else.
• When receiving the goods, if the box looks obviously damaged, do not accept it. You must mention to the person delivering the package that you are refusing it because it is damaged. The part will be returned here and you will get a full refund.
• Sometimes the parts might be shipped from 2 different locations. In that case you might receive only a portion of your order and receive the rest later from a different supplier.
• If it occurs that we no longer have the part you purchased in stock, you will receive a refund notification by e-mail from PayPal.