Get the status of an order / Report a problem with an order.
(If you need information about a product or need help before placing an order click here.)

At any time you can:

• Request a confirmation of your order if you are not sure the transaction completed correctly or you need a copy of the invoice. When paying with PayPal, your purchase will be described on one or two lines only. You will not see the whole content of your shopping cart but the total amount is correct. This is completely normal. Note that it can take up to 24 hours before your order is processed and verified. If you place an order during the weekend, the email confirmation won't be sent before Monday. Request a confirmation of your order or a copy of the invoice.

Before your order is shipped you can:

• Cancel your order
• Change your shipping address
• Request the status of your order if the delay is over the expected delivery time in the shipping table below. Continue..
  

After your order was shipped you can:

• Request the status of your order if the shipping delay is over the expected delivery time in the shipping table below. Continue..
• Return products for a partial or full refund (wrong product, not needed, not satisfied with quality, found elsewhere or any other reason). If the product received is badly damaged and not worth returning read the next paragraph. Return instructions..
• Request instructions because the product received is damaged. Do not return or discard until you are instructed to do so. Keep the box for possible inspection by the shipping company for insurance claim. Continue..
• Request a refund because you never received the order and the shipping delay is well over the delivery time suggested in the shipping table below. Continue..
• The fastest way to exchange a part for another is to re-order the correct part from the web site right now and return the wrong product for a refund.

For all other questions regarding your order click here..

Return Instructions

• The product must be returned within 120 days (4 months) after the purchase.
• Return the product to the original sender, carefully packed, in the original box when possible. Find the sender's address on the box's shipping label. If you can't find the sender's address because you don't have the box anymore notify us about the return and we will reply with the return address
• In the box, leave a copy of the paperwork or write a note with your name and address such that we know who it is coming from.
• To save on shipping cost use US Postal Service ground mail.
• If you are returning parts to Canada you must use the US Postal Service, do not ship by UPS, Fedex or other parcel services to Canada, the box will be refused.
• Notify us about the return and confirm the return address

• Orders are refunded after receiving the product, and the product is returned in good condition
• The refund is processed with the same payment system used for the purchase, usually PayPal. The payment company will send a separate e-mail confirming the refund after it is done, and the amount refunded.
• Allow up to 30 days after you shipped the parts back for the refund to be processed.
• From the time you receive the refund confirmation e-mail, it can take up to 5 business days before the refund shows up on your credit card statement.
• The maximum amount we can refund is the amount you spent at VLVworld. In no case we will refund extra expenses you may have engaged, for example the cost of having the part installed or inspected by a technician, or the cost of using Express delivery service.

Shipping Information

Shipping Method - Delivery time - Tracking Number

Type of Part	Shipped from	Shipping Method	Tracking Number	Delivery Time to Continental USA*
New Aftermarket Parts most parts marked "New"	Chicago, IL	UPS Standard US mail (small items)	Yes for UPS No for mail	2 to 5 business days
New Aftermarket Parts for older models including 544, 1800, 120	N. Charleston, SC	DHL to USA US mail (to Canada)	Yes for DHL No for mail	2 to 5 business days
Used Parts	Montreal, Canada	US Air Mail (small items) US Expedited ground mail	No	5 to 15 business days
New OEM parts	Montreal, Canada	US Air Mail (small items) US Expedited mail	No for Air Mail	7 to 20 business days

• Delivery times are approximate and are not guaranteed. See table above for usual delivery time depending on the type of part purchased.
• We do not guarantee you will get a tracking number to track your order,See table above for details.
• If you ordered different type of parts, for example a mix of new and used parts, the parts may be shipped from different locations in North America, as detailed in the table above. In that case you may receive only a portion of your order and receive the rest later from a different supplier.
• If it occurs that we no longer have the part you purchased in stock, you will receive a refund notification by e-mail from PayPal.
• When your order is shipped you will be notified by an email containing the shipment details and possibly a tracking number (see table above)