Return Notice


Tell us why you are returning some parts and we will issue a refund based on your explanation. If you return parts without explanation you will get a partial refund by default, i.e. parts will be refunded but not the shipping cost.

Name
E-mail
Order ID

Order ID (e.g. 90123) or PayPal Invoice ID (e.g. 40001696)

Check your order confirmation e-mail. If you don't have the information we will try to find your order based on your name and e-mail address.

Select the case that best describes your situation:

I will return some products because I don't need them anymore

Return the product and you will automatically be refunded for the cost of the products, but the shipping cost will not be refunded. Read the return instructions, write your comments in the box below and click "Send it".

I ordered the wrong part by mistake, will return for refund and I will get the correct part on the web site at any time.

The fastest way to exchange a part for another is to re-order the correct part from the web site right now and return the wrong product. You will automatically be refunded for the cost of the product, but the shipping cost will not be refunded. Read the return instructions, write your comments in the box below and click "Send it".

I ordered the correct product but received the wrong one. I will return the product for a full refund.

For example you ordered a black door handle but received a white handle. Please fill the form below and give details in the comment box.. We will check into the problem and reply with instructions. Usually we ask that you re-order the same product and we will refund the return cost on the second order.

I am not satisfied with the quality of the product received. I will return the product(s) for a full refund.

Read the return instructions, write your comments in the box below and click "Send It".

I received the product damaged or it is defective, I am waiting instructions on what to do next, either return or discrard it.

Describe the damages or defect in the box below. Keep the product in its original box for possible inspection. You will get instructions to either keep the produt or to return it.

None of the cases above describes my problem

Describe your problem in the box below and click "Send it".

Comments:

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if this form doesn't work send an email to service@vlvworld.com



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